Retail

Service Overview

• Online catalog management:
  making sure all your products and product information are up to date, prices are being set correctly and product details have been inputted.
• Digitalization:
  with a growing importance for online applications, product data needs to be inputted into systems that are able to handle them. We can help you with that, while you focus on your business.
• Personalization:
  adding personal touches to orders and relations with your online customers.
• Channel management:
  there is an ever growing amount of online channels where you can sell products. We keep them all organized and make sure your brands are always being presented with the right prices and information.
• Product returns:
  build a functional process flow for E-commerce returns, checking and validating every product and then processing it to make it sellable again.
• Live Chat:
  with the world becoming a more digital playground, consumers want to be able to interact with you on every possible channel. With our teams, you can offer them a 24/7 service to answer all their requests according to your company’s procedures.
• Brand asset management:
  with thousands and thousands of digital assets being made weekly, we will support your inhouse marketing teams to keep a clear overview of all your brand’s digital assets. Bringing everything together in one database and keeping a clear overview through added meta tags. Other tasks can include looking up data on the web and checking if the right pictures and rights have been used according to company policies.
• Production of assets:
  in addition to managing the brand assets. We also offer supporting services to the production teams that are busy on photoshoots, filming materials or creating new content. Our teams can help to edit, rework or add additional information per platform / country where the content is being used. Leaving the creative decisions with you and taking over the repetitive jobs.